Frequently Asked Questions
Everything you need to know about shopping with Oclean US.
What is the standard shipping timeframe for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days across the continental US, while expedited options are available at checkout.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
Oclean US accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Are your clothing materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or change your order within 60 minutes of placement by contacting our support team via live chat.